Personal Care
Discreet help with washing, dressing, continence and everyday routines — delivered with dignity.
CQC Rated Good · Suffolk · Est. care
Care that feels like home.Gentle, personal, and always human.
A small, locally-rooted home care team across Suffolk — supporting adults to stay safe, independent and at home, surrounded by the people and things they love.
Same trusted carers, each visitFree in-home assessmentFully managed & fully insured30-minute visits to 24/7 live-in
Independently regulated · Locally trusted
"After two years with Harmony, we finally feel we can breathe." — Sarah W., daughter, Bury St Edmunds
Transparent pricing
Home care from £20.49 / hour
Every quote is written after a free in-home assessment. No hidden fees, no long tie-ins, no surprise weekend surcharges.
What we do
Care shaped around the person — not the diagnosis.
Companionship
A friendly visit, a walk, a cup of tea. Meaningful company that lifts mood and beats loneliness.
Dementia Support
Patient, specialist care that reduces anxiety and keeps loved ones safe in familiar surroundings.
Respite Care
Short-term cover so family carers can rest, work or take a well-earned break with peace of mind.
Meal & Household
Home-cooked meals, light housekeeping, shopping and errands — keeping home running smoothly.
Medication Support
Prompting and administration by trained carers, with clear records every step of the way.
CQC-rated Good
Independently regulated & inspected — every year.
On-call 24/7
A real person answers, day or night — for existing clients.
No long contracts
Cancel with 7 days' notice. No exit fees, ever.
0+
Suffolk families supported
0
Trained local carers
0/7
On-call manager access
0.0★
Average family rating
How it works
Care starts with a conversation. Never a form.
- 1
You call us
A real person answers — no scripts, no queues. We listen and answer everything.
- 2
Free home visit
Our assessor comes to you, meets the family and writes a care plan you help shape.
- 3
Meet your carers
We introduce a small dedicated team — same familiar faces at every visit.
- 4
Care begins
Warm, dignified support delivered exactly the way it was agreed.
- 5
We stay involved
Regular reviews, on-call manager, and the flexibility to adjust as life changes.
Why Harmony
Suffolk-rooted. CQC-rated. Person-led.
We're a local team, not a national chain. That means smaller rounds, the same familiar faces each visit, and a manager you can actually reach.
- Same carer, every visit
- Continuity is care. We build small, dedicated teams around each client.
- Care plans co-written
- Built with the person and their family — never copy-pasted.
- Reachable on call
- A real person on the phone, day or night — not a queue.
- Trained for complexity
- Dementia, end-of-life, PEG, stoma and catheter trained carers.
The Harmony difference
Not all home care is the same. Here's the difference.
What matters
Harmony
Typical agency
Same carer every visit
Always — small dedicated teams
Rota-based, ever-changing faces
Care plan
Co-written with you & family
Generic template
Manager on the phone
Direct line to the manager
Call centre queue
Minimum visit
30 minutes — never rushed
15 minutes
Weekend / evening surcharge
None
Common (10–30%)
Cancellation
7 days' notice, no fees
Long contracts, exit fees
Real families, real outcomes
Stories from the people we care for.
Names have been changed to protect privacy. Every family gave permission for their story to be shared.
Dementia support · Bury St Edmunds
Margaret, 82 — keeping mum at home
After a difficult hospital stay, Margaret's family were told a care home was the only option. We built a small team of three carers around her routine, coordinated with her GP, and 18 months on she's still safely at home.
Outcome
3 daily visits · same 3 carers · 0 falls in 12 months
End of life · Stowmarket
Frank, 76 — dignity to the very end
Frank wanted to be at home with his wife. We worked alongside the district nursing team, provided overnight sits and made sure his family were supported. He passed peacefully at home, surrounded by the people he loved.
Outcome
24/7 cover · family respite · end-of-life trained team
Hospital discharge · West Suffolk
Beryl, 79 — home within 48 hours
West Suffolk Hospital referred Beryl on a Friday afternoon. We completed an assessment the same day, arranged medication support, and had her safely home by Saturday evening.
Outcome
48-hour turnaround · liaison with ward · GP notified
Our promises to you
Written down, so you can hold us to it.
Don't click with a carer? Swap, no questions
If a carer isn't the right fit for you, tell us and we'll replace them within 48 hours. It happens rarely — but you'll never be stuck.
Every carer DBS-checked & fully trained
Enhanced DBS, right-to-work verified, mandatory Care Certificate + dementia and moving-and-handling training before their first visit.
You'll always reach a real person
Office hours: the manager. Out of hours: a senior carer on call. No queues, no press-1-for-this.
In their words
Trusted by Suffolk families, year after year.
"The carers treat Mum like she's their own grandmother. After two years with Harmony we finally feel we can breathe."
Sarah W.
Daughter, Bury St Edmunds
"Reliable, kind and genuinely professional. Dad's quality of life is unrecognisable since they started."
James H.
Son, Stowmarket
"Harmony picked up a hospital discharge at 48 hours' notice. I cannot recommend them highly enough."
Dr. P. Allen
GP, West Suffolk
Free, no-obligation visit
Let's talk about what good care looks like for your family.
Speak to our care manager today — no scripts, no pressure. We'll listen, answer your questions and arrange a free in-home assessment whenever suits you.